Refunds and Returns Policy for Personalize Your Mugs
Effective Date: 05 February 2024
Thank you for shopping at Personalize Your Mugs. We take great pride in the quality of our personalized coffee mugs. Our refunds and returns policy is designed to ensure a transparent, fair, and satisfying experience for our customers.
1. General Conditions
Given the personalized nature of our products, we handle returns and refunds as follows:
- Damaged or Defective Items: If your order arrives damaged or defective, we are committed to making it right. Please contact us within 7 days of receiving your product to initiate a return or exchange.
- Incorrect Orders: If you receive an incorrect item due to our error, please contact us immediately for a replacement or refund.
- Personalized Items: Please double-check your customization details before submitting your order. Returns based on customer input errors cannot be accepted. However, we understand mistakes happen and offer a discount for a corrected reorder.
2. Initiating a Return or Refund
To initiate a return or refund, please follow the steps below:
- Contact our customer support team at pymyourmugs@gmail.com with your order number, detailed reason for return, and, if applicable, photographic evidence of damage or defect.
- Await instructions for returning your item, if eligible. We will provide a return authorization and detailed steps on how to proceed.
3. Shipping Costs
- Customers are responsible for return shipping costs. If the return is approved, we will refund the full order amount, including the original shipping fee, but not the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.
4. Refunds Process
Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item’s condition and our policy criteria:
- Approved Refunds: Will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-14 business days.
- Exchanges: For defective or damaged products, we will send a replacement at no additional cost.
5. Timeframes
- Return Notification: Within 7 days of receipt.
- Shipping the Return: Instructions will be provided upon return approval.
- Processing Refunds/Exchanges: Typically within 7-14 business days after receiving the return.
6. Contact Information
For any questions or clarification about our Refunds and Returns Policy, please contact us at:
Personalize Your Mugs
Email: pymyourmugs@gmail.com
Address: Aggteleki 5, 3725 Imola, Hungary
We are dedicated to ensuring your satisfaction with our personalized coffee mugs and appreciate your understanding and compliance with our Refunds and Returns Policy.